FOR SALES AND ADVICE
01749 890298
01749 890298

Contact Us

Brown Cow Organics Perridge Farm, Pilton, Shepton Mallet, Somerset, BA4 4EW, United Kingdom.

Items:
Value:

 

Ordering Organic Beef & Yoghurt

To discuss your requirements before ordering online call 01749 890298 10am-3pm Monday-Friday.

To ensure delivery by the weekend, please place your order with us by 10am on Wednesday morning of the same week. On Bank Holiday Weekends we will need your order by 10am on the Tuesday before the Bank Holiday Weekend.

You can order our organic beef and organic yoghurt online, for doorstep delivery or to collect from any of the markets we attend - see our events page for list of markets.

When you checkout you will be asked to choose 'deliver my order or 'collect my order' ensure you put the market location and date of collection you require in the comments box of your order.

Beef orders are dispatched usually on a Thursday for Friday delivery; we are unable to deliver at weekends.

Whatever service you choose, please ensure you mark in the comments box when ordering online or advise when placing your order by phone your required delivery date or collection date/time/location for your order - we will then confirm receipt of your order and confirmation of your requested delivery & produce requirements by email.

Each individual order is butchered, cut or made on the day of despatch and delivered the next working day (excluding Saturdays) ensuring that our packaging is kept to a minimum and that you receive the freshest, tastiest food direct from our farm to your door.

IMPORTANT INFORMATION
Your delivery arrives in in WoolCool packaging which is proven on all testing to keep your meat and dairy chilled upto 48 hours from dispatch. We aim to deliver within 24 hours but should the delivery arrive after then ( and under 40 hours) the contents will be safe for home chilling.

PLEASE ENSURE YOU RECEIVE AN EMAIL OR CALL FROM US CONFIRMING WE CAN MEET YOUR REQUIRED DELIVERY DATE

Ordering Fresh Fish

Fish
Please place your fish order on our website by 2.00pm for delivery as follows:

Order Monday*
Delivery Wednesday
Order Tues/Weds
Delivery Friday
Order Thursday/Friday*
Delivery Tuesday the following week

*Except Bank Holiday dates

Orders that are received after 2pm will be processed as received the following day for fish.

Your fresh fish is packed with ice and woolcool to arrive chilled; ready to store in your fridge or freezer.

We strongly recommend that you ensure someone is in to sign for your delivery; whilst our couriers can leave your parcel in a designated place - should you choose that option we are unable to accept responsibility for goods un-signed for.

(Please note our couriers do not deliver at weekends/bank holidays, provide timed deliveries or text notifications)
Your Payment & Payment Security

Your Payment & Payment Security

Your payment is processed through SagePay on the Sage Pay platform and is totally secure. We do not at anytime see your card details, nor are they saved.

When you process your payment please be aware that your card will go through the sage pay 3D secure system which requires your own password, thereby adding another layer to the already totally secure online payment system. Please ensure your card is 3D secured as we are unable to accept orders where cards are not 3D authorised.

Once in receipt of your order your card will be authenticated and authorised via the SagePay system.
Once your order has been cut and packed ready for dispatch, the payment will be processed, again via the SagePay system; at no time do we have sight of your credit card information.

Your final order value is calculated according to the final weight of the meat ordered and may therefore differ slightly from the order acknowledgement you have received. Therefore final payment taken from your card may differ slightly to your order value due to discrepancies in final meat weights cut.

DELIVERY/COLLECTION INFORMATION

DELIVERY CHARGE
£7.50 delivery charge (plus VATat prevailing rate) for next day delivery service (for meat only & UK Mainland currently).
Free delivery for all Food orders over £85.00 (excl vat), separate delivery charges apply for Cow Hide products.

Parcels can be left in a designated location if marked on your order in advance, however if the parcel is not signed for Brown Cow Organics are unable to take responsibility for either the loss of the parcel or the condition of the contents - we therefore strongly recommend that someone is available to take and sign for your order.


COLLECT FROM MARKET

You may order meat and dairy in advance online for you to collect from any of our markets attendances - simply mark which market and date on your order in the comments box.

Wells Somerset Farmers Market Every Wednesday
Every 1st Saturday in the month Midsomer Norton Farmers Market
Every 1st Sunday of month from March-Dec Frome Independent Market SFM Section

For our market days full information click here

Weights and Measures

Organic Beef
The Approximate Pack Weight given is for the weight of the pack supplied to you. Some meat cuts can only be supplied in multiples of the given pack weight (eg Whole Beef Fillet comes in approximately 1.7-1.9kg cuts).

In other cases the pack can vary between, say, 1kg and 6kg - we would supply starting at the lower weight but packs supplied for higher weights could be of the higher pack weight shown if the quantity were high enough.

If you want specific weight cuts then please specify this with your order where you are ordering in quantity rather than per kilo.

Note that cost is per kg in most cut weights, except for per pack items that have a per pack price.

Some items where a pack content quantity is shown are still charged by kg.

SLIPPER & COW HIDE DELIVERY INFORMATION

Our Slipper & Hide pricing excludes delivery cost.
Shipping charge for Slippers is £7.50 + vat
Shipping charge for Cow Hides is £10.00 per hide

Both Shipping charges are for UK Mainland only, if you are ordering for ofshore UK destinations, please contact us for pricing prior to ordering.

Cow Hide Slippers - Delivery & Returns information

Delivery
Delivery to UK Mainland addresses is included, please contact us for pricing for non Mainland and International delivery addresses.

Cow Hide Slippers Returns & Refund policy
Unwanted items can be returned for exchange or full refund (less the cost of delivery) provided they are returned within 7 workings days of purchase with a valid receipt or parcel summary document. They must be in an unworn/unused condition and in the original packaging.

Christmas Present returns policy - for items ordered as Christmas Gifts we offer an exchange service, please mark your order in the comments box 'Christmas Gift' and we will be able to exchange the item for an alternative colour or size for exchange requestes received up until the Friday of the first full week in January - simply provide your gift recipient with your original order number and name.

To return unwanted slippers, please send to Brown Cow Organics, Perridge Farm, Pilton, Shepton Mallet, Somerset BA4 4EW - Items received damaged or obviously worn will not be refunded - it is the responsibility of the purchaser to ensure returns are adequately packed to avoid damage during transit.

For return/refund of damaged slippers, please contact us by email in the first instance through our contact us page quoting your order reference number, your email address and daytime telephone number where we can contact with you and we will be in touch to advise what to do next.